The 11th Civil Chamber of the Supreme Court announced its decision regarding the amounts requested from consumers when opening and closing bank accounts or conducting account transactions. With the said decision, it was stated that no fee will be charged for opening and closing accounts and printing passbooks.
The decision in question came about as a result of events following a consumer’s request for a certain amount of money from the bank he used to close the account. The consumer, who went from door to door to seek his rights, shed light on a situation that was uncertain for many with his attitude.
The Consumer Arbitration Tribunal rejected:
The consumer, who met with his bank to close his bank account that he had not used for years, was faced with being asked to pay 10 liras at first. After paying the money to the bank, the consumer’s request, who went to the Consumer Arbitration Committee, was rejected by the Committee.
After that, the consumer demanded the cancellation of the decision of the Committee and the refund of the fees received by the bank under the names of account management, account statement, revision, dues, semi-annual or similar names.
On the subject, the court drew attention to the decision in the regulation on the bank, “No fees can be charged for opening and closing accounts and printing passbooks”. After that, it was decided that the 10 TL taken under the name of the account closing fee was not legal.
The bank was found unjust in the case file directed to the 11th Civil Chamber of the Supreme Court of Appeals. In the decision taken in the aforementioned file, it was emphasized that there was no need for an expert report, and therefore insufficient research or wrong evaluation could not be mentioned.
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